「case」の検索結果

Configuring Salesforce Email-to-Case: Standard vs On-Demand mode selection, routing address setup, email threading via Lightning tokens, auto-response rules, attachment limits, and per-address case field defaults. Trigger keywords: email-to-case, routing address, on-demand email-to-case, email threading, case from email, email agent, routing address setup, Case.settings-meta.xml, EmailToCaseRoutingAddress, emailServicesAddress, isVerified, caseOrigin, enableThreadTokenInBody, useEmailHeadersForThreading, overEmailLimitAction, unauthorizedSenderAction, enableE2CAttachmentAsFile, saveEmailHeaders, newEntityRecordType, casePriority, EmailMessage.EmailRoutingAddressId, auto-response loop. NOT for the wider case layer (queues, escalation rules, case teams, entitlements) - use admin/case-management-setup. NOT for routing case work items to agents after creation - use admin/omni-channel-routing-setup. NOT for the email templates or letterheads themselves - use admin/email-templates-and-alerts.

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Configuring Salesforce case management: case queues, assignment rules, escalation rules, auto-response rules, Email-to-Case, Web-to-Case, case teams, entitlements, and milestones. Use when setting up or troubleshooting the Service Cloud case handling layer. Trigger keywords: email-to-case, web-to-case, escalation rules, case teams, entitlements, milestones, auto-response, case queue. NOT for Standard vs On-Demand Email-to-Case and routing-address setup — use admin/email-to-case-configuration. NOT for routing case work items to agents — use admin/omni-channel-routing-setup.

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Use when configuring the outbound Send Email quick action in Lightning Case Feed — creating the action in Setup on Case (Action Type = Send Email), attaching a default Custom email template, setting predefined To/CC/BCC values, wiring QuickAction.QuickActionDefaultsHandler Apex defaults, respecting the Lightning Experience 10-file / 25 MB attachment limits, and letting agents move an email to a different case. Trigger keywords: Send Email quick action, case email composer, Email action missing from Case Feed, Don't Apply Template Subject, QuickActionDefaultsHandler, SendEmailQuickActionDefaults, move email to another case. NOT for Email-to-Case inbound routing, routing addresses, or thread-ID matching (use admin/email-to-case-configuration), NOT for authoring or migrating the templates themselves (use admin/email-templates-and-alerts and admin/classic-email-template-migration), and NOT for Apex Messaging.SingleEmailMessage sends outside Case Feed.

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Author and maintain MANUAL and hybrid test cases and suites in TestRail, Xray (Jira), Zephyr Scale, and Qase. Covers test-case anatomy (title, preconditions, steps, expected results, test data), suite/section organization, bulk authoring from user stories and acceptance criteria, ambiguous-step linting, CSV/API import-export payloads per tool, requirement traceability and coverage gaps, review hygiene, and when a manual case should graduate to automation. Use when: "write a test case," "manual test case," "TestRail case," "Xray test," "Zephyr Scale case," "Qase case," "import CSV into TestRail," "lint these steps," "traceability report," "should this be automated." Not for: Generating automated TEST CODE — that is ai-test-generation. Sprint-level WHAT-to-test selection — that is test-planning. Related: ai-test-generation, test-planning, exploratory-testing, qa-project-context.

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Produces detailed law-school case briefs of United States judicial opinions in a fixed nine-section structure: memory jogger, facts, procedural history, judicial votes, holding, opinion-by-opinion analysis, five future-application hypotheticals, critique, and verified key quotations. Also builds vote tables, cross-case consistency tables, perspective-based critiques, and LaTeX in article, Beamer and casebook-chapter formats. Use whenever someone asks to brief a case, analyse or explain an opinion, summarise a decision for students, generate hypotheticals from a holding, critique a judgment, tabulate how justices voted, or convert case analysis to LaTeX. Triggers on "brief this case", "case brief", "explain the holding", "what did the court hold", "hypotheticals based on", "critique this opinion", "vote table", "Beamer presentation", "chapter brief", and on any reference to a judicial opinion or Supreme Court decision in a teaching context. Requires web search to verify quotations, votes and holdings.

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Structured medical case presentation for clinical rounds, conferences, and documentation. Generates SOAP-format or narrative case reports with physiologically accurate vitals, labs, and evidence-based plans. Use when the brief mentions "case report", "case presentation", "SOAP note", "clinical case", "ward rounds", "case summary", or "patient presentation".

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Verifies UK case-law citations, pinpoint references and quotations against the official public register — The National Archives' Find Case Law — and statutory references against legislation.gov.uk, before a document that cites them is relied on, served or filed. Every check returns a graded verdict: VERIFIED, MISMATCH (the citation resolves to a different case — the classic AI miscitation), NOT ON REGISTER, OUTSIDE COVERAGE (the register cannot answer — absence proves nothing), or UNCHECKABLE (a law-report citation). The grading exists because there are two ways to get this wrong: citing a case that does not exist, and accusing a real case of not existing. Use when asked to check citations, verify a case exists, confirm a quotation is verbatim, check a pinpoint paragraph, audit a draft's authorities, screen a document for hallucinated cases, or check a statutory provision is in force. Not a substitute for reading the judgment: existence is not authority.

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Build customer case studies as marketing and chasm-crossing reference assets during PRD v1.0 Market Adoption. Triggers on requests to build case studies, produce customer stories, create reference content, or when user asks "build a case study", "customer story", "reference account", "case study interview", "before/after story", "social proof page", "logo wall". Outputs CFD-CASE-* evidence entries, GTM-CASE-* marketing assets, and updates ADO-REF-* with story status.

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Guide creation of new industry use cases for the Adobe Experience Platform blueprints repository. Use this skill when adding a new use case to an industry vertical (retail, automotive, healthcare, financial services, insurance, media & entertainment, telecommunications, travel & hospitality, B2B), when the user wants to add business scenarios to industry pages, or when updating the use case catalog. Handles the full workflow: gathering use case details, assessing maturity level, generating content, updating the industry overview page and use case catalog, and invoking the use-case-icon-generator skill for icon creation.

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"Apply case study research design (Yin) to investigate how and why questions within real-life contexts using single or multiple case designs and triangulation. Use this skill when the user needs to choose between single and multiple case designs, apply holistic versus embedded units of analysis, triangulate evidence from multiple sources, or when they ask 'how should I structure a case study', 'single or multiple cases', or 'how do I ensure validity in case research'.".

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Configure and troubleshoot Salesforce Case Escalation Rules: time-based escalation entries, business hours configuration, escalation actions (email alerts and reassignment), and diagnosing why cases are not escalating. Covers the EscalationRules metadata shape, businessHoursSource and escalationStartTime semantics, staged escalationAction thresholds, deploy-inactive parallel-run cutover, and monitoring escalated cases. Trigger keywords: escalation rule, case not escalating, SLA breach notification, escalate after X hours, reassign case automatically, IsEscalated. NOT for SLA milestone timers — use admin/entitlements-and-milestones. NOT for case routing on creation — use admin/assignment-rules. NOT for the calendar itself — use admin/business-hours-and-holidays.

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Virtual QA Lead that turns requirements into review-ready, TestRail-importable test cases in one conversation. Use it whenever the user has requirements, a spec, a user story, or acceptance criteria (PDF, DOCX, XLSX, TXT, MD, or pasted text) and wants test cases, a test plan, a checklist, test coverage, a regression suite, or a TestRail/Qase/Zephyr export, even without saying "test cases" ("write tests for this spec", "what should we check here?"). Especially useful when they attach their team's existing test cases to match. When the spec describes an API (endpoints, status codes, schemas, auth, OpenAPI/Swagger), Casely also builds a runnable Postman collection, so use it for "API tests", "Postman collection", or "tests I can run in Newman/CI". Triggers on the same request in any language.

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Write a structured clinical case summary or case presentation. Use when asked to write a clinical case summary, case presentation, patient case report, or clinical handover. Produces a structured summary using SBAR or SOAP format. For educational and documentation purposes only — not a substitute for clinical judgement.

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Write a fundraising case for support that makes donors want to give. Use when asked to write a case for support, a fundraising case statement, a major-gift or campaign case, or the core argument for a donation appeal. Produces a persuasive case — the need, your solution and why you, the impact a gift makes, specific funding opportunities with amounts, and a clear ask — donor-centred, not org-centred.

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Turns one customer case study into the tightest list of companies that would read that case study and see themselves. Decomposes WHY the case-study company resonates into concrete attributes, translates those attributes into database filters, intersects them with a lookalike anchor, then widens with a model judge. Triggers on "find more companies like our best customer", "who would our case study land with", "lookalikes of X", "build a list around this case study", "companies like our happiest client", "expand this list, it is too small". Outputs a filter set plus one merge field naming which case study to cite.

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Generate randomized and edge-case inputs to detect unexpected failures, bugs, and security vulnerabilities through fuzz testing. Use when creating test cases for robustness testing, generating adversarial inputs, testing error handling, finding edge cases, or security testing. Produces Python test code with fuzzing inputs for strings, numbers, and structured data focusing on edge cases, invalid inputs, and random valid inputs. Triggers when users ask to generate fuzz tests, create randomized test inputs, test edge cases, find bugs through fuzzing, or generate adversarial test cases.

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管理咨询 (管理咨询 (Management Consulting) — 战略与管理咨询的职业认知操作系统，从业者/咨询顾问/想入行者/采购咨询服务的客户视角。覆盖: (a) 第一性张力 — 假设驱动 (hypothesis-driven / answer-first / Day-1 answer) 的「先有答案再验证」⇄ 数据驱动 (data-led / bottom-up) 的「先穷尽事实再归纳」，这行的核心张力是「先射箭再画靶 vs 先画靶再射箭」，资深人偏 top-down 假设树减少 boil-the-ocean，但要时刻防 confirmation bias; 以及更深层的张力 — 「卖洞见 (insight / so-what) vs 卖工时 (analysis / 体力)」，「客户影响 (client impact / 落地) vs 智识严谨 (intellectual rigor / 漂亮 deck)」; (b) 方法论正典 (最标准化、最易蒸出高质量) — MECE (相互独立完全穷尽)、issue tree / logic tree (问题树/逻辑树)、hypothesis-driven problem solving (假设驱动)、Pyramid Principle (Minto 金字塔原理: SCQA 情境-冲突-疑问-回答 + 结论先行 + 自上而下 + 归纳/演绎)、80/20 (帕累托/抓大放小)、so-what (所以呢/洞见提炼)、storyline (故事线/ghost deck 鬼影稿)、driver tree / profit tree、2x2 矩阵、value chain、frameworks (Porter 五力/3C/4P/7S/BCG 矩阵/价值链) 既是脚手架也是陷阱 (套框架 vs 真洞见); (c) 行业结构 — MBB (McKinsey/BCG/Bain 战略三巨头) vs Big Four 咨询臂 (Deloitte/PwC Strategy&/EY-Parthenon/KPMG) vs 精品战略所 (Oliver Wyman/Kearney/Roland Berger/L.E.K./Arthur D. Little) vs 专业/职能 boutique (运营/数字化/PE 尽调); up-or-out (非升即走)、leverage model (杠杆模型: 1 个合伙人带多个 EM/咨询师/分析师的金字塔)、partner/principal/EM(项目经理)/associate(咨询师)/analyst(分析师) 职级; (d) 项目交付模型 (the case/study/engagement) — 提案/SOW (scope of work)、problem definition (问题定义/真问题 vs 表象问题)、workplan (工作计划)、hypothesis tree (假设树)、analysis (分析/建模)、synthesis (综合)、recommendation (建议)、implementation (落地); 客户管理 (steering committee 指导委员会、stakeholder 利益相关方、对齐); (e) 产出物 — the deck (PPT 幻灯片是咨询的母语)、executive summary、action title (行动标题/每页一句话结论)、ghost deck (先搭骨架后填数据)、Excel 财务模型、framework 图; (f) 职业/招聘 — case interview 生态 (案例面试: Victor Cheng LOMS/Case in Point/market sizing 市场估算/估算题/fit 行为面)、网申-笔试-案例面、up-or-out、exit options (退出路径: PE/VC/corp dev 企业发展/战略岗/创业/industry); (g) 争议/批判 — 咨询的价值之辩 (「借你的表告诉你时间」「frameworks 是剧场表演 vs 真洞见」Matthew Stewart《The Management Myth》)、McKinsey 的丑闻 (Purdue 阿片类/独裁政府/ICE/利益冲突, Bogdanich & Forsythe《When McKinsey Comes to Town》)、咨询 vs 自建战略部、generalist 通才 vs specialist 专才之争、AI/GenAI 对初级分析师工作的冲击; (h) 流派 — 战略经典 (Porter 定位学派/五力 vs 资源基础观 RBV vs 蓝海战略 Kim&Mauborgne vs 颠覆式创新 Christensen vs Mintzberg 应急战略批判 planning school); 三巨头气质分野 (McKinsey 事实驱动/CEO 信任/通才, BCG 概念/思想领导力/经验曲线/增长-份额矩阵, Bain 结果导向/NPS 净推荐值/PE 关系/与客户深度绑定)。不含: 投行 M&A/财务顾问 (估值/承销超出范畴)、纯 IT 实施/系统集成 (SI 人力外包)、纯审计/税务、纯人力 RPO/猎头、内部战略部 only (虽相关但本 skill 聚焦专业服务咨询的外部视角)。) Master OS — automated mastery of 管理咨询 (Management Consulting) — 战略与管理咨询的职业认知操作系统，从业者/咨询顾问/想入行者/采购咨询服务的客户视角。覆盖: (a) 第一性张力 — 假设驱动 (hypothesis-driven / answer-first / Day-1 answer) 的「先有答案再验证」⇄ 数据驱动 (data-led / bottom-up) 的「先穷尽事实再归纳」，这行的核心张力是「先射箭再画靶 vs 先画靶再射箭」，资深人偏 top-down 假设树减少 boil-the-ocean，但要时刻防 confirmation bias; 以及更深层的张力 — 「卖洞见 (insight / so-what) vs 卖工时 (analysis / 体力)」，「客户影响 (client impact / 落地) vs 智识严谨 (intellectual rigor / 漂亮 deck)」; (b) 方法论正典 (最标准化、最易蒸出高质量) — MECE (相互独立完全穷尽)、issue tree / logic tree (问题树/逻辑树)、hypothesis-driven problem solving (假设驱动)、Pyramid Principle (Minto 金字塔原理: SCQA 情境-冲突-疑问-回答 + 结论先行 + 自上而下 + 归纳/演绎)、80/20 (帕累托/抓大放小)、so-what (所以呢/洞见提炼)、storyline (故事线/ghost deck 鬼影稿)、driver tree / profit tree、2x2 矩阵、value chain、frameworks (Porter 五力/3C/4P/7S/BCG 矩阵/价值链) 既是脚手架也是陷阱 (套框架 vs 真洞见); (c) 行业结构 — MBB (McKinsey/BCG/Bain 战略三巨头) vs Big Four 咨询臂 (Deloitte/PwC Strategy&/EY-Parthenon/KPMG) vs 精品战略所 (Oliver Wyman/Kearney/Roland Berger/L.E.K./Arthur D. Little) vs 专业/职能 boutique (运营/数字化/PE 尽调); up-or-out (非升即走)、leverage model (杠杆模型: 1 个合伙人带多个 EM/咨询师/分析师的金字塔)、partner/principal/EM(项目经理)/associate(咨询师)/analyst(分析师) 职级; (d) 项目交付模型 (the case/study/engagement) — 提案/SOW (scope of work)、problem definition (问题定义/真问题 vs 表象问题)、workplan (工作计划)、hypothesis tree (假设树)、analysis (分析/建模)、synthesis (综合)、recommendation (建议)、implementation (落地); 客户管理 (steering committee 指导委员会、stakeholder 利益相关方、对齐); (e) 产出物 — the deck (PPT 幻灯片是咨询的母语)、executive summary、action title (行动标题/每页一句话结论)、ghost deck (先搭骨架后填数据)、Excel 财务模型、framework 图; (f) 职业/招聘 — case interview 生态 (案例面试: Victor Cheng LOMS/Case in Point/market sizing 市场估算/估算题/fit 行为面)、网申-笔试-案例面、up-or-out、exit options (退出路径: PE/VC/corp dev 企业发展/战略岗/创业/industry); (g) 争议/批判 — 咨询的

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Write structured use cases with main and alternate flows. Use when the user says "write a use case", "document the user flow", "use case diagram", "actor goal list", "main success scenario", "fully dressed use case", "what does the user do step by step", "system behavior for this feature", "interaction flow" - even if they don't explicitly say "use case".

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Use this skill when designing the UX and content strategy for a Salesforce-powered self-service portal or help center — pre-deflection article surfacing, Help Center search UX, friction-calibrated case submission forms, community peer support layers, and deflection measurement. Trigger keywords: design self-service portal, case deflection strategy, help center UX design, reduce support volume with self-service, knowledge base search experience. NOT for picking which contact reasons to deflect and through which channel — use architect/case-deflection-strategy. NOT for building the Experience Cloud site itself — use admin/experience-cloud-site-setup. More trigger keywords: article visibility matrix IsVisibleInCsp IsVisibleInPkb, which articles show in the customer portal, case visibility for portal users, CaseComment IsPublished customer visible comment, self-registration profile and account for a portal, Help Center template does not support login, deflection metrics SOQL KnowledgeArticleViewStat, self-service journey map, moderation policy for a support community.

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Use this skill when designing the human-executable UAT test cases that prove a Salesforce feature works for a specific persona — the per-persona scripts with preconditions, data setup, permission setup, ordered steps, and pass/fail evidence that close out an RTM row. Trigger keywords: UAT test case salesforce, user acceptance test script salesforce, manual test salesforce feature, UAT script per persona, UAT precondition data setup, UAT permission set assignment for testing, negative path UAT case. NOT for high-level UAT planning, defect classification, regression strategy, or sign-off (use admin/uat-and-acceptance-criteria). NOT for the Given/When/Then technique used to write the AC the case is derived from (use admin/acceptance-criteria-given-when-then). NOT for Apex test method generation (use agents/test-class-generator). NOT for test data factory patterns (use templates/apex/tests/TestDataFactory.cls). NOT for performance or load testing.

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Manage Google Security Operations (SecOps) SOAR cases throughout their lifecycle. Use when listing, creating, inspecting, updating, or closing SOAR cases; adding investigative comments and notes; updating case priority or description; or linking and grouping security alerts within cases. Supports both remote Google SecOps MCP tools and local fallback tools. Don't use for SIEM UDM searches or detection rule authoring.

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Brief a case in your preferred format. In drill-me mode, makes the student state the holding first. Use when the user says "brief [case]", "what's the holding in", "case brief", or pastes a case.

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Use when the user wants to create, update, or browse manual QA test cases and suites in TestDino — not execution runs. Covers list_manual_test_suites, list_manual_test_cases, get_manual_test_case, create_manual_test_case, update_manual_test_case, create_manual_test_suite.

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From a Tutti checkout, run, audit, freshly replay, publish, or diagnose Session Replay cassettes that are driven by case-repository scenario scripts (CDP), not by interactive UI recording. Use for real-Provider capture while a scenario.mjs executes, cassette transport or semantic-state mismatches, fresh replay qualification, AgentGUI replay evidence, and product-side support for a new Agent Target beyond local:codex / local:claude-code. Do not use to author Case metadata or scenario scripts (case repository write-replay-case), or for executionKind "ui" Cases.

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