「customer-success」の検索結果

Router/index for the 4 business & growth skills bundled in this plugin: customer-success-manager (health scoring, churn risk, expansion), sales-engineer (RFP analysis, competitive matrices, PoC planning), revenue-operations (pipeline, forecast accuracy, GTM efficiency), and contract-and-proposal-writer. Use when a growth/revenue request doesn't obviously match one skill and you need to pick the right one (e.g., 'which accounts are at risk', 'should we bid on this RFP').

日本語の概要は準備中です。原文の説明を表示しています。

Customer success across onboarding, adoption, retention, and expansion. Use when designing onboarding playbooks, calculating health scores, building QBR decks, planning renewal strategies, or identifying expansion opportunities.

日本語の概要は準備中です。原文の説明を表示しています。

Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success

日本語の概要は準備中です。原文の説明を表示しています。

Expert en customer success avancé (onboarding, adoption, expansion, QBRs, NPS, health scores)

日本語の概要は準備中です。原文の説明を表示しています。

A customer-success workshop onboarding users to a project-management app — the first-value path and the habits that retain. Built as a decision-grade professional training deck for new customers, CS team.

日本語の概要は準備中です。原文の説明を表示しています。

Design, optimize, and communicate SaaS pricing — tier structure, value metrics, pricing pages, and price increase strategy. Use when building a pricing model from scratch, redesigning existing pricing, planning a price increase, or improving a pricing page. Trigger keywords: pricing tiers, pricing page, price increase, packaging, value metric, per seat pricing, usage-based pricing, freemium, good-better-best, pricing strategy, monetization, pricing page conversion, Van Westendorp. NOT for broader product strategy — use product-strategist for that. NOT for customer success or renewals — use customer-success-manager for expansion revenue.

日本語の概要は準備中です。原文の説明を表示しています。

Reduce voluntary and involuntary churn through cancel flow design, save offers, exit surveys, and dunning sequences. Use when designing or optimizing a cancel flow, building save offers, setting up dunning emails, or reducing failed-payment churn. Trigger keywords: cancel flow, churn reduction, save offers, dunning, exit survey, payment recovery, win-back, involuntary churn, failed payments, cancel page. NOT for customer health scoring or expansion revenue — use customer-success-manager for that.

日本語の概要は準備中です。原文の説明を表示しています。

Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success. Use when analyzing customer accounts, reviewing retention metrics, scoring at-risk customers, or when the user mentions churn, customer health scores, upsell opportunities, expansion revenue, retention analysis, or customer analytics. Runs three Python CLI tools to produce deterministic health scores, churn risk tiers, and prioritized expansion recommendations across Enterprise, Mid-Market, and SMB segments.

日本語の概要は準備中です。原文の説明を表示しています。

Runs the ongoing relationship with accounts after the sale — segmenting coverage against account value, building a health score that predicts rather than describes, running reviews customers find worth attending, forecasting renewals honestly, and finding expansion that follows usage instead of quota. Use this to design a customer success motion, decide who gets a named contact, work out why renewals surprise you, or fix a health score everyone ignores.

日本語の概要は準備中です。原文の説明を表示しています。

Acquisition is expensive. Retention is profitable. Customer success is the discipline of ensuring customers achieve their desired outcomes with your product - which leads to retention, expansion, and advocacy. This skill covers onboarding that activates, health scoring that predicts, retention plays that save, and expansion strategies that grow accounts. Use when "keywords, file_patterns, contexts, " mentioned.

日本語の概要は準備中です。原文の説明を表示しています。

Comprehensive customer success and retention expertise combining onboarding, health scoring, churn prevention, retention strategies, and LTV maximization. Use when designing customer onboarding flows, reducing churn, building health scores, creating retention systems, designing upsells, or improving customer lifetime value. Covers proactive engagement, cancel flows, dunning, re-engagement, and the full customer lifecycle.

日本語の概要は準備中です。原文の説明を表示しています。

Customer Success engineer — onboarding optimization, health scoring, expansion revenue, churn prevention, and NRR growth. Use when asked to "improve onboarding", "score account health", "prevent churn", or "grow NRR".

日本語の概要は準備中です。原文の説明を表示しています。

Customer success reconnaissance — audit current onboarding completion, health signals, NRR, churn patterns, and CS motion. Use when asked to "audit our customer success", "why are customers churning", "what's our NRR", or before designing any CS playbook.

日本語の概要は準備中です。原文の説明を表示しています。

Customer segmentation model builder — tiers customers by ARR, health, and expansion potential; defines CS motion per tier; maps resource allocation. Use when asked to "segment our customers", "define our CS tiers", "how should we allocate CS resources", "build a customer segmentation model", or "who gets high-touch vs. digital".

日本語の概要は準備中です。原文の説明を表示しています。

Design expansion revenue playbooks — upsell triggers, seat expansion sequences, tier upgrade paths, and cross-sell motions. Use when asked to "grow existing customers", "increase NRR", "design upsell", or "how do we get customers to expand".

日本語の概要は準備中です。原文の説明を表示しています。

Optimize customer onboarding — map the activation sequence, identify drop-off points, design the aha moment, and produce the onboarding email sequence. Use when asked to "fix onboarding", "improve activation", "time-to-value is too slow", or "customers aren't getting started".

日本語の概要は準備中です。原文の説明を表示しています。

Design a customer health scoring model — define signals, weights, thresholds, and action triggers. Use when asked to "build health scoring", "how do we predict churn", "what signals indicate a customer is at risk", or "design our health model".

日本語の概要は準備中です。原文の説明を表示しています。

Quarterly Business Review template generator — takes account info (ARR tier, adoption metrics, goals) and produces a complete QBR deck outline and talking points. Use when asked to "prepare a QBR", "build a quarterly review", "write our QBR agenda", or "create QBR talking points for this account".

日本語の概要は準備中です。原文の説明を表示しています。

Write churn prevention and win-back playbooks — risk intervention sequences, save conversation guides, and win-back email campaigns. Use when asked to "prevent churn", "save at-risk customers", "win back churned customers", or "build a save play".

日本語の概要は準備中です。原文の説明を表示しています。

Churn risk identification and intervention — scans health signals for at-risk accounts, classifies risk level (CRITICAL/HIGH/MEDIUM), and produces an intervention sequence per risk type. Use when asked to "find at-risk accounts", "who might churn", "build a churn prevention plan", "identify churn signals", or "rescue this account".

日本語の概要は準備中です。原文の説明を表示しています。

Use when a task needs the judgment of a Customer Success Manager — driving product adoption after the sale, assessing renewal/churn risk, handling an at-risk account, or deciding how to prioritize limited attention across a book of accounts.

日本語の概要は準備中です。原文の説明を表示しています。

Audit any product from a Customer Success Manager perspective -- evaluate onboarding flow completeness, self-service help infrastructure, customer health signal tracking, support channel accessibility, expansion and retention triggers, and customer communication systems.

日本語の概要は準備中です。原文の説明を表示しています。

Run customer success — onboarding, health scoring, retention plays, expansion, and churn prevention.

日本語の概要は準備中です。原文の説明を表示しています。

Expert en customer success (onboarding, réduction du churn, expansion revenue, NPS)

日本語の概要は準備中です。原文の説明を表示しています。