「ppo」の検索結果

Configuring Salesforce opportunity management: sales stages, sales processes, opportunity record types, Path configuration, opportunity teams, opportunity splits, and forecasting categories. Use when setting up or restructuring the opportunity lifecycle for Sales Cloud. NOT for forecast types, rollup methods, quotas or manager adjustments — use admin/collaborative-forecasts. NOT for agreeing what the stages and exit criteria should be before any build — use admin/sales-process-mapping. NOT for CPQ pricing or product configuration. Keywords: BusinessProcess, sales process, OpportunityStage, ForecastCategoryName, PathAssistant, OpportunitySplit, OpportunitySplitType, OpportunityTeamMember, Opportunity.settings, enableOpportunityTeam, IsClosed, IsWon, IsPrivate.

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Personal App-in-Skill customer-support desk (help desk) that triages incoming support tickets from email, WhatsApp, web chat, contact forms, and WeChat, drafts KB-grounded replies, and proposes actions, then holds every send behind a human approval queue with a pre-send quality gate (support-qa) that outputs SHIP/FIX/BLOCK, plus SLA and CSAT tracking. Use when the user invokes $kelly-support or /kelly-support, mentions 客服 / 工单 / 支持台, a support desk, help desk, customer service, support tickets, ticket triage, a knowledge base or canned macros, SLA / first-response time, CSAT, escalations, or refund requests, wants incoming tickets triaged into a needs_review → approved → done pipeline, agent-drafted replies grounded in a knowledge base and reviewed before sending, refunds and commitments gated behind human approval, or breaching-SLA tickets surfaced. This is the OPERATOR desk (agent + human), distinct from a visitor-facing chat bubble.

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Support operations reconnaissance -- audit current ticket volume, SLA compliance, knowledge base coverage, escalation paths, and CSAT to understand where support is the constraint. Use when asked to "audit our support", "why is our response time bad", "how healthy is our support operation", or "before designing a support system".

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Write support playbook -- response templates, issue-type runbooks, tone guide, and common resolution paths. Use when asked to "write support templates", "build a support playbook", "train our support agents", or "standardize our support responses".

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Design support metrics dashboard -- CSAT, FRT, TTR, ticket deflection rate, volume trends, and agent efficiency. Use when asked to "what metrics should support track", "build our support dashboard", "measure support quality", or "audit our support performance".

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Expert support operations guidance for customer service excellence. Use when designing ticket management systems, creating SLA policies, building support tier structures (L1/L2/L3), optimizing knowledge bases, defining severity levels and escalation procedures, implementing support metrics (CSAT, FRT, TTR, FCR), configuring support tool stacks, or building support-to-CS feedback loops. Covers Zendesk, Intercom, Freshdesk, and help desk best practices.

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Conduct a Marty-Cagan-style opportunity assessment interview and produce a ~2-page Opportunity Brief in Confluence. Covers business objective, customer, problem, success metric, current alternatives, assumptions/risks, and what we don't know yet. Triggers on "opportunity brief", "opportunity assessment", "discovery brief", "who is this for", "why are we building this", "validate this idea", "product discovery", or any request to frame a feature before implementation. One question at a time. Records accepted research gaps as structured Confluence Decision pages with bidirectional links.

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[omh] Support ticket your team must answer or escalate: turn a support case into a clear customer reply, severity path, and owned next step. Use when the user says: support escalation, customer support reply, ticket triage, 고객 지원 에스컬레이션, 고객 답변 초안, 지원 티켓 분류.

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Master the AI tools that transform customer support from cost center to competitive advantage. Automate routine queries, empower agents, and delight customers at scale. Use when "customer support, helpdesk, ticketing system, chatbot, knowledge base, support automation, CSAT, customer service, support, helpdesk, chatbot, knowledge-base, customer-service, automation" mentioned.

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Design customer support onboarding flow -- first-contact experience, proactive support touchpoints, and setup success checklist. Use when asked to "design our onboarding support", "how do we support new customers during onboarding", or "reduce early churn from setup failures".

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Open, classify, and escalate support cases with Salesforce Technical Support via the Help portal: choosing severity, engaging Premier Success, the Escalate to Technical Support Management path, tracking incidents on the Trust site. NOT for escalating your own org's cases after N hours - use admin/escalation-rules. NOT for SLA milestone timers and entitlement processes - use admin/entitlements-and-milestones.

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This skill should be used when the user asks to "calculate child support", "養育費を計算", "婚姻費用を計算", "養育費月額", "婚姻費用分担額", "算定表で計算", or wants deterministic computation of child support or marital cost-sharing under the 令和元年改定 standard.

This skill detects and analyzes arbitrage opportunities across cryptocurrency exchanges and DeFi protocols. It aggregates prices from multiple sources Detect profitable arbitrage opportunities across CEX, DEX, and cross-chain markets in real-time. Use when scanning for price spreads, finding arbitrage paths, comparing exchange prices, or analyzing triangular arbitrage opportunities. Trigger with phrases like "find arbitrage", "scan for arb", "price spread", "exchange arbitrage", "triangular arb", "DEX price difference", or "cross-exchange opportunity".

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Build an Opportunity Solution Tree (OST) to structure product discovery — map a desired outcome to opportunities, solutions, and experiments. Based on Teresa Torres' Continuous Discovery Habits. Use when structuring discovery work, mapping opportunities to solutions, or deciding what to build next.

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Facilitates deliberate skill development during AI-assisted coding. Offers interactive learning exercises after architectural work (new files, schema changes, refactors). Use when completing features, making design decisions, or when user asks to understand code better. Supports the user's stated goal of understanding design choices as learning opportunities.

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Elite AI-powered customer support specialist mastering conversational AI, automated ticketing, sentiment analysis, and omnichannel support experiences. Integrates modern support tools, chatbot platforms, and CX optimization with 2024/2025 best practices. Use PROACTIVELY for comprehensive customer experience management.

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Organic story anatomy from John Truby's The Anatomy of Story (有机结构/设计原则/22步骤/道德议题/四角对立/幽灵/场景编排) — the designing principle (story process plus original execution), the seven key steps as the organic spine, all twenty-two steps with the middle-act machinery the beat sheets lack (ghost, fake-ally opponent, plan, opponent's drive, ally's attack, fake defeat, three revelation-and-decision pairs, audience revelation, visit to death, moral decision), four-corner opposition, the moral-argument chain with the hero-opponent power-balance rule, scene weave with structure-step tags and storyline numbers, and the accordion rule (never fewer than seven steps). Kept side by side with the Field/Snyder page maps. Use when the middle act sags into unconnected episodes, when the premise works but the story feels mechanical, when one antagonist cannot carry the theme, when the theme stays stated instead of acted, or when a BS2 board needs an organic second pass.

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Write a fundraising case for support that makes donors want to give. Use when asked to write a case for support, a fundraising case statement, a major-gift or campaign case, or the core argument for a donation appeal. Produces a persuasive case — the need, your solution and why you, the impact a gift makes, specific funding opportunities with amounts, and a clear ask — donor-centred, not org-centred.

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Discovers connected MATLAB-supported hardware devices, searches by capability, and checks required support packages and add-ons. Use when the user asks what hardware is connected, finds a device that supports a capability (e.g., CAN, analog input), or checks if required support packages or add-ons are installed. Does NOT connect to, configure, or acquire data from devices — defers to device-specific skills for usage workflows.

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JTBD opportunity scoring and prioritization - outcome statement format, opportunity algorithm, scoring interpretation, feature prioritization, and opportunity matrix template

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Add unsigned integer (uint) type support to PyTorch operators by updating AT_DISPATCH macros. Use when adding support for uint16, uint32, uint64 types to operators, kernels, or when user mentions enabling unsigned types, barebones unsigned types, or uint support.

日本語の概要は準備中です。原文の説明を表示しています。

Build an Opportunity Solution Tree (OST) to structure product discovery — map a desired outcome to customer opportunities, possible solutions, and experiments. Based on Teresa Torres' Continuous Discovery Habits. Use when the team is unclear what to build next, when multiple opportunities compete, or before writing a PRD for a complex feature space.

日本語の概要は準備中です。原文の説明を表示しています。

Qualify a sales opportunity using the MEDDIC framework. Use when the user says "qualify this deal", "is this deal real", "MEDDIC qualification", "MEDDICC framework", "should I pursue this opportunity", "deal review", "how qualified is this prospect", "pipeline review prep", "forecast this deal", "sanity check on this opportunity", or wants to assess whether a sales opportunity is worth pursuing and at what pipeline stage.

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Use this skill when designing the UX and content strategy for a Salesforce-powered self-service portal or help center — pre-deflection article surfacing, Help Center search UX, friction-calibrated case submission forms, community peer support layers, and deflection measurement. Trigger keywords: design self-service portal, case deflection strategy, help center UX design, reduce support volume with self-service, knowledge base search experience. NOT for picking which contact reasons to deflect and through which channel — use architect/case-deflection-strategy. NOT for building the Experience Cloud site itself — use admin/experience-cloud-site-setup. More trigger keywords: article visibility matrix IsVisibleInCsp IsVisibleInPkb, which articles show in the customer portal, case visibility for portal users, CaseComment IsPublished customer visible comment, self-registration profile and account for a portal, Help Center template does not support login, deflection metrics SOQL KnowledgeArticleViewStat, self-service journey map, moderation policy for a support community.

日本語の概要は準備中です。原文の説明を表示しています。